Privacy Policy

Last Updated: January 27, 2025

Introduction

Welcome to Crispin Glass. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our business.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Billing information and payment details
• Job role and company name (for business customers)
• Service preferences and project requirements
• Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages viewed and time spent on pages
• Referring website addresses
• Operating system

How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Processing payments and orders
• Communicating about your service requests
• Sending important updates and notifications
• Marketing and promotional communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations

Information Sharing and Disclosure

We may share your information with:

• Service providers and contractors who assist in our operations
• Payment processors for secure transactions
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Limited access to personal information
• Secure data storage systems

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request data portability

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your preferences
• Analyze website traffic
• Improve user experience
• Enable certain website functions

You can manage cookie preferences through your browser settings.

Children’s Privacy

We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Crispin Glass
407 N Illinois Ave
Carbondale, IL 62901
Phone: (618) 457-6916
Business Hours: Monday-Friday 7:30 AM – 4:00 PM

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising these rights

International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

We securely delete or anonymize information when it’s no longer needed.